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Terms and Conditions


Introduction

Adore Holidays Ltd T/A Adore Cruises is a member of The Freedom Travel Group Ltd. We are a Member of ABTA (with membership number L8484 & Y3213) which means you have the benefit of ABTA's assistance and Code of Conduct. We also use the Freedom ATOL number 6042. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. ABTA protection applies to services supplied by The Freedom Travel Group Ltd T/A "Adore Cruises" but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. Please go to www.abta.com to check whether a company is a member of ABTA.
All prices on our website are per person and subject to availability and change, subject to fluid pricing by cruise lines, flight providers etc.

Reference on this website to "our", "we" and "us" are references to Adore Cruises.Adore Cruises is a trading name of The Freedom Travel Group Limited. Registered in England 3816981. Registered Office: Hamil Road, Burslem, Stoke on Trent ST6 1AJ. The Freedom Travel Group Limited is a subsidiary of the Co-operative Group. The special offers listed on this site are intended for clients who access the site from the United Kingdom.

All complaints must be in writing with a signature from the lead passenger. We aim to acknowledge receipt of the letter within 14 days and aim to send a full response in 28 days from the acknowledgement date. These are guidlelines only and if suppliers are involved then this might take longer

The below terms and conditions apply for all cruise bookings where Adore Cruises act as a retail agent for your cruise line.

Contract

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
Please note that all our calls are recorded.

Booking Details

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any amendments or alterations to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

This website is unofficial and is not associated in any way with the Formula One group of companies. F1™, FORMULA ONE™, FORMULA 1™, FIA FORMULA ONE WORLD CHAMPIONSHIP™, GRAND PRIX™ and related marks are trade marks of Formula One Licensing B.V. All rights reserved.

Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date which is 14 weeks prior to departure. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Late Payments

If payment is not received by 14days after the due date we reserve the right to cancel booking and recover any costs incurred.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us either in writing or by email and will not take effect until received by us. Amendments are also accepted by telephone. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

Fuel Supplements and Government Taxes

Any increases for fuel supplement or government taxes charged to us by the supplier, the cost will be passed on to the guest.

Insurance

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance at time of booking in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Passports, Visa and Health

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Hotel Complaints procedure

If you have a complaint about the hotel you are staying, you need to contact the emergency help desk number that will be provided on your voucher from the relevant supplier. If they are unable to help, you must contact our offices for us to resolve your problem from the UK. If you choose to check out without following the procedure Adore Holidays will not be liable for any out of pocket expenses incurred.

CRUISE LINE'S (OR TOUR OPERATOR'S) CONDITIONS

Cruise Line Conditions

Please note that all bookings are subject to the Cruise Line's and / or Tour Operators conditions of booking. These contain limitations and exclusions of liability to any person who travels with the Cruise Line and / or Tour Operators. We will ask for your verbal agreement to these terms at the time of booking.

The accommodation and amenities are as described in the Cruise Line's and / or Tour Operators brochures / websites and therefore any changes made by the Cruise Line and / or Tour Operators are subject to their booking conditions.

The Cruise Line &/or Tour Operators reserves the right to change itineraries and holiday details, the flight timings are provisional and could be subject to change. You will be informed of any major change.

All cruise holidays and flights advertised in this website are bound by the relevant cruise lines &/or tour operators terms and conditions and are subject to availability. Each appropriate Cruise Line and / or Tour Operator reserves the right to change holiday details and / or flight and routes.

All costs are subject to final confirmation as appearing on the Cruise Line's and / or Tour Operators invoices. Children's discounts are subject to the correct age of the child being given as at the last date of the holiday.

On this website we cannot contain all information relevant to the Cruise Line's holiday or travel arrangements so it is important that you read the Cruise Line's and / or Tour Operators current brochure.


CRUISE CANCELLATION AND FEES
Cancellation and Fees

In any circumstance surrounding booking cancellation/amendments by the client, cruise line and / or tour operator, Adore Cruises will apply an additional cancellation fee of £100 per person to cover all administration expenses. Any additional charges imposed by the cruise line, flight consolidator and bed bank and / or tour operator (as per their terms and conditions) for the cancellation of the cruise, will also be the total liability of the customer.

Should the deposit or final balance payment not be made as required, Adore Cruises reserve the right, after due written and verbal notice to the client, to cancel the booking and all deposits and assurances will be forfeited to the cruise line and / or tour operator

Any cancellation of bookings must be made, in writing, to Adore Cruises and sent by recorded delivery. Any cancellations received become effective from the date received and signed for acceptance. Once a cancellation is received Adore Cruises will contact the cruise line, flight consolidator and bed bank to inform them of the cancellation and establish the relevant outstanding charges, if any, which will be the total liability of the lead passenger.

In exceptional circumstances Adore Cruises will accept cancellations over the telephone. This is at the discretion of Adore Cruises.

In the event that you need to make an amendment or change to your booking, all extra costs for the change/amendment will be added to your booking. Adore Cruises will also apply an administration fee of £25.00 per person for any amendments or changes that you make to your booking.

If your holiday involves a scheduled flight, any monies recovered from the airlines for flight taxes will not be refunded.

Service Charges
In certain circumstances we apply a service charge for the services we provide.

SERVICE CHARGE
Booking Fee £25-£50 per person
Cancellation Principal’s charge + £100 per person
Amendment Principal’s charge + £25 per person
Credit Card Charge 2.5%
Late balance payment £75

If you cancel your booking

Where you have booked an ATOL protected holiday

You, or any member of your party, may cancel your travel arrangements at any time. Cancellations must be notified to us in writing by the lead name of the booking via fax, letter or e-mail (customerservices@adorecruises.co.uk). In addition to the cancellation charge applied by your supplier, Adore Cruises will charge £100.00 per person cancellation fee.

Where you have booked individual travel components, charter flights, and/or lowcost/no
frills/schedule flights

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices.
Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below.

Period before departure within which written notification is received at our offices

Amount of cancellation charges shown as percentage of the booking price*

More than 98 Days Loss of deposits

57 – 98 Days 50% or deposit if greater

29 – 56 Days 75%

22 – 28 Days 90%

8 – 21 Days 95%

7 Days or less 100%

Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to redeem these charges. The full insurance premium, if purchased through ourselves, is retained in the event of cancellation.
*Bookings that include Budget/ Low cost or Schedule Flights and/or cruise may incur different cancellation charges.





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